Payment Policy.

Accepted payment methods

Depending on the booking, you can pay us by:

• UPI (Google Pay, PhonePe, Paytm and other UPI apps);
• Debit and credit cards (Visa, Mastercard, RuPay and others supported by our payment gateway), including cards issued outside India where the gateway supports them;
• Net banking and wallets offered on the payment page;
• Bank transfer (NEFT, IMPS, RTGS) to the account we give you in writing; and
• Cash, for local services, paid to the driver or at our office against a receipt.

Online card, UPI, net-banking and wallet payments are processed by an RBI-authorised payment gateway on its own secure page. The methods available for your booking are shown when you pay.

Prices, currency and taxes

• All prices and payments are in Indian Rupees (₹). If you pay with a card issued outside India, your bank converts the amount at its own rate and may charge a foreign-transaction fee.
• The price in your written quote or confirmation is the price payable. Prices shown on the website marked “from” or “starting at” are indicative.
• GST and other taxes are shown or explained in your quote where applicable. Toll fees, parking, inter-state permits, driver allowance and other extras are charged additionally unless the quote states that they are included, as set out in our Terms & Conditions.
• We do not add hidden charges or a convenience fee to online payments. Any fee that applies is shown before you pay.

Advance and balance payments

The advance and the due date for the balance are stated in your confirmation. Unless it says otherwise:

• Holiday packages and weekend trips: an advance (usually 25% to 30%) confirms the booking, and the balance is due before the trip starts, normally at least 3 days before departure.
• Vehicle rental: an advance confirms the booking, and the balance is paid at the end of the trip or as agreed.
• Airport and railway transfers: payment in full, either in advance online or to the driver at pickup, as agreed when booking.
• A booking is held only while it is paid as agreed. If an advance or balance is not received by the due date, we may release the vehicle, driver or accommodation, and the cancellation terms in our Refund & Cancellation Policy apply.

Payment security

• When you pay online, you are taken to the payment gateway’s secure page. Your card, UPI PIN, net-banking password and OTP are entered only on that page. They are never shown to us, and we do not store card numbers, CVV or PINs on this website or on our systems.
• The gateway encrypts payment data in transit and follows the PCI DSS security standard. Card payments may require extra authentication, such as an OTP or 3-D Secure, from your bank.
• We keep only a record that a payment was made (amount, date, status and transaction reference) for accounting and tax purposes, as described in our Privacy Policy.
• Please never share your card number, CVV, UPI PIN or OTP on WhatsApp, in a form on this website, or with anyone claiming to be from us. We will never ask for them.

Receipts and invoices

You receive an acknowledgement of every payment: a payment-gateway receipt for online payments, and a written receipt for bank transfers and cash. A GST-compliant tax invoice is available on request; please give us your name, address and GSTIN (if you need input credit) when you book, as invoices cannot always be changed afterwards.

Failed payments and refunds

If your payment fails but money is debited, it is normally reversed to your account by your bank within 5 to 7 working days. If you are charged twice, or want to cancel a booking, see our Refund & Cancellation Policy for charges and timelines. Refunds are made to the original payment method.

Avoiding payment fraud

• Pay only to the account, UPI ID or payment link we send you from our official number +91 91802 47579 or email vpholidaytoursandtravels@gmail.com.
• Be careful of messages that imitate us, ask you to change the account, or press you to pay urgently. If in doubt, call us on the number above before paying.
• We never ask you to pay through unknown apps, to download remote-access software, or to share an OTP or PIN.
• If you think you have paid a fraudulent party, contact your bank immediately and tell us.

Chargebacks and disputes

If you see a payment you do not recognise, or are unhappy with a charge, please contact us first. We will look into it promptly and, in most cases, can resolve it faster than a bank dispute. You can still raise a dispute with your bank or card issuer. We respond to genuine disputes with the booking and trip records described in our Service Delivery Policy.

Contact

For any question about a payment, invoice or refund: